Terms & Conditions

Welcome to Paloma Accessoriess. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

Paloma Accessoriess reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

2. Products & Pricing

  • We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate.
  • Product colors may vary slightly due to differences in screen settings and photography.
  • Prices are subject to change without prior notice.
  • All prices displayed are in Indian Rupees (INR).

3. Orders

  • Once an order is placed, you will receive an order confirmation via email, SMS, or WhatsApp.
  • Paloma Accessoriess reserves the right to refuse, cancel, or limit any order at our sole discretion.
  • In the event of pricing errors, stock unavailability, or suspected fraudulent activity, we may cancel the order and issue a refund if payment has been received.

4. Personalized Products

For personalized or custom-made products:

  • Customers are responsible for providing accurate customization details.
  • Personalized products cannot be modified once production has started.
  • Due to the custom nature of these products, they may not be eligible for cancellation, return, or exchange unless received in a damaged condition.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on location, courier services, weather conditions, public holidays, or unforeseen circumstances.
  • Paloma Accessoriess shall not be held responsible for delays caused by third-party logistics providers.
  • Customers must provide accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses.

6. Return & Exchange Policy

Returns

Returns are accepted only if the product is received in a damaged condition.

To qualify:

  • Damage must be reported within 24 hours of delivery.
  • Clear photographs and an unboxing video must be provided.
  • The product must be unused and in its original packaging.

Exchanges

  • Exchanges are accepted within 5 days of delivery.
  • Products must be unused, unworn, and returned in original condition with all packaging and accessories.
  • Exchange requests are subject to product availability.

For complete details, please refer to our Return & Exchange Policy page.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Website content

is the property of Paloma Accessoriess and may not be copied, reproduced, distributed, or used without prior written permission.

8. User Conduct

By using this website, you agree not to:

  • Use the website for unlawful purposes.
  • Submit false or misleading information.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the website's operation or security.

9. Limitation of Liability

Paloma Accessoriess shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website
  • Purchase of products
  • Delayed deliveries
  • Technical issues beyond our control

Our maximum liability shall not exceed the value of the product purchased.

10. Privacy

Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described therein.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Siliguri, West Bengal.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Paloma Accessoriess
📍 2nd Floor, Grizzlys Building, Sevoke Road, Siliguri – 734001
📞 +91 93320 07594
💬 WhatsApp: +91 93320 07594

Thank you for shopping with Paloma Accessoriess. We appreciate your trust and support. 💖