Shipping Policy

Thank you for shopping with Paloma Accessoriess. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Personalized or custom-made products may require additional processing time depending on the customization requested.

Shipping Coverage

We currently ship across India through trusted courier and logistics partners to ensure safe and timely delivery.

Delivery Time

Estimated delivery timelines:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: 7–14 business days

Delivery timelines may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping promotions may be offered from time to time and will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, you will receive tracking details via Email, SMS, or WhatsApp, allowing you to monitor the status of your shipment.

Delivery Issues

Customers are requested to provide accurate shipping details while placing an order.

Paloma Accessoriess will not be responsible for:

  • Delays caused by incorrect or incomplete addresses.
  • Failed delivery attempts due to customer unavailability.
  • Delays caused by courier partners, natural disasters, strikes, or other circumstances beyond our control.

Damaged Packages

If your package arrives visibly damaged:

  • Please record an unboxing video while opening the package.
  • Contact us within 24 hours of delivery with photos and video evidence.
  • Our team will review the claim and provide an appropriate resolution.

Personalized Products

Customized and personalized products may require additional production time before dispatch. Delivery timelines for such products may be communicated separately.

Contact Us

For any shipping-related questions or assistance, please contact:

Paloma Accessoriess
📍 2nd Floor, Grizzlys Building, Sevoke Road, Siliguri – 734001
📞 +91 93320 07594
💬 WhatsApp: +91 93320 07594

We appreciate your trust in Paloma Accessoriess and look forward to delivering your order with care and attention. 💖