Return & Exchange

Return & Exchange Policy

At Paloma Accessories, we take great care in ensuring that every product is carefully checked and packed before dispatch. Customer satisfaction is important to us, and we strive to provide the best shopping experience. As a result, we have a stringent policy for returns, exchanges, and refunds. Please note that we do not offer refunds.

Returns

We accept returns only if the product is received in a damaged condition or if wrong product is shipped.This is exceedingly unlikely, but we leave a room for human error. If you receive a defective or wrong product from us, you may be entitled to return it. 

To be eligible for a return:

  • The damaged product must be reported within 24 hours of delivery.
  • Customers must share clear photos and an unboxing video showing the damage.
  • The product must be unused and in its original packaging.

Please note that returns will not be accepted for:

  • Change of mind
  • Incorrect product selection by the customer
  • Minor color variations due to screen settings
  • Products that have been used, damaged, or altered after delivery.

If your product is accepted for return, you may return it in the same condition you received it: unworn and in its original packing.

You must ship it back to the specified address within 48 hours of the return request being approved.

We will replace the returned item with a new one. If the product is out of stock, you may select another item from our selection. Please be aware that we do not provide refund or store credit.

What if I have to cancel my order?

We have a no-cancellation policy, and orders once placed will not be cancelled.

Exchange Policy

We offer exchanges within 5 days of delivery.

To be eligible for an exchange:

  • The exchange request must be raised within 5 days of receiving the order.
  • The product must be unused, unworn, and in its original packaging.
  • The product must be returned with all tags, accessories, and original contents intact.

Once the returned item passes our quality inspection, the exchange will be processed.

Please note:

  • Exchange requests are subject to product availability.
  • Customers may be required to bear applicable shipping charges for exchanges.

THE FOLLOWING DOES NOT QUALIFY FOR EXCHANGE :

  • Package refused by recipient.
  • Products that have been returned in a used or damaged condition.
  • Products returned due to size issues (Please check the size guides carefully before making a purchase).
  • Incorrect delivery address and failed delivery attempt twice or unreachable on calls by our courier agent which will lead to package being shipped back to us , In that case you will have to bear the shipping charges again. 
  • If the jewelry is not faulty or damaged in any way.
  • Minor variations in color & design of the jewelry.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us with your order details:

Paloma Accessoriess
📍 2nd Floor, Grizzlys Building, Sevoke Road, Siliguri – 734001
📞 +91 93320 07594
💬 WhatsApp: +91 93320 07594

Please contact us on paloma.accessoriess@gmail.com for any further enquires.


Our team will guide you through the process and assist you with the next steps.

Paloma Accessoriess reserves the right to refuse any return or exchange request that does not meet the above conditions.