Return & Exchange

Return & Exchange Policy

At Paloma Accessoriess, we take great care in ensuring that every product is carefully checked and packed before dispatch. Customer satisfaction is important to us, and we strive to provide the best shopping experience.

Returns

We accept returns only if the product is received in a damaged condition.

To be eligible for a return:

  • The damaged product must be reported within 24 hours of delivery.
  • Customers must share clear photos and an unboxing video showing the damage.
  • The product must be unused and in its original packaging.

Once our team verifies the claim, we will arrange for a replacement or provide an appropriate resolution.

Please note that returns will not be accepted for:

  • Change of mind
  • Incorrect product selection by the customer
  • Minor color variations due to screen settings
  • Products that have been used, damaged, or altered after delivery

Exchange Policy

We offer exchanges within 5 days of delivery.

To be eligible for an exchange:

  • The exchange request must be raised within 5 days of receiving the order.
  • The product must be unused, unworn, and in its original packaging.
  • The product must be returned with all tags, accessories, and original contents intact.

Once the returned item passes our quality inspection, the exchange will be processed.

Please note:

  • Exchange requests are subject to product availability.
  • Customers may be required to bear applicable shipping charges for exchanges.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us with your order details:

Paloma Accessoriess
📍 2nd Floor, Grizzlys Building, Sevoke Road, Siliguri – 734001
📞 +91 93320 07594
💬 WhatsApp: +91 93320 07594

Our team will guide you through the process and assist you with the next steps.

Paloma Accessoriess reserves the right to refuse any return or exchange request that does not meet the above conditions.